Eucapro's FAQ
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Eucapro's FAQ

Brand

Are your products tested on animals?

At  Eucapro, we “do not conduct, contract out, or fund studies on animals in the development, manufacturing, testing, or marketing of our products, nor do we intend to do so. In addition, Eucapro supports the development and adoption of alternative, cruelty-free methods of safety testing.

 

 

Why are Eucapro products safe and effective?  

 

  1. Eucapro products are formulated with Natural ingredients and Contain no harmful chemicals

  1. Eucapro products tested :

    1. To ensure Eucapro products are safe.

    2. Laboratory test for the relevant efficacy.

  2. Eucapro products are all approved by the Ministry of Health

 

 

An issue on the fragrance/ aroma on the Eucapro's products ?

 

  1.  Natural Eucalyptus essential oil does have a slight difference in aroma smell from each batch of the steam distillation production.

  2.  This can be due to many factors i.e. due to the climatic factor present at the time of extraction and the season when the eucalyptus leaves are harvested for distillation. In   the summer months where the temperature is high, the leaves will have less oil but with a stronger eucalyptus aroma. Winter months production will have more oil  extracted but a weaker aroma scent.

  3.  Rest assure that the pharmaceutical qualities of the Eucalyptus are not compromised.

  4.  Also,  Please note that the sensory level of each person smelling capability can vary to a greater degree and can also vary under a different situation.

 

 

Shipping

 

How long does delivery take?

We will process your order on the next business day and will ship within the next 24 hours. Item will be delivered to your doorsts (peninsular Malaysia).ep the next 1-5 day 

 

Can I change my delivery address?

Yes, you can change your delivery address before your order is shipped. Kindly contact our customer service representative at sales@eucapro.com. Once the order is shipped, you are unable to change your delivery address.

 

Can I track my order?

Yes. Once your order is confirmed, you can easily track the status on your Account page. You can click your order history and select the order you wish to track. After your order is shipped, you’ll receive a notification email with a tracking number, so you can check on your shipping status and know when to expect your order. To get your items by next business day, kindly place your order before 4 pm* every day. For all orders placed after the guided timeline, it will process the next business day. You may track your shipment here with your tracking number. *For orders within Klang Valley only.

 

What is the shipping fee for delivery within Malaysia?

If your shipping address is within Peninsular Malaysia:
- Shipping fee for orders above RM150 is FREE

 

Payment

 

What type of payment do you accept?

We accept Visa, Mastercard, Internet Bank Transfers for major banks in Malaysia via ipay88.
We do not accept cash or personal checks as payment.

Invoice / Cheque / Offline Bank Transfer

Bank: Maybank Islamic Berhad
Bank Account: 562106692479
Account Name: Eucapro Group Sdn Bhd

After you made the payment, please send us the payment details of :

Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
The total amount you have paid :
Your Order No :

 

You may scan and email us the above info to Email Address: sales@eucapro.com or fax it to us at +603-55107939

Note: Your purchased products will not be delivered until we have this confirmation.

 

Can I cancel an existing order that has been made?

Yes, only if the order is still on pending status.

-Please send an email to our customer's service email at sales@eucapro.com with the message title “Request to cancel order” in order to inform us about the cancellation order.

-Orders that are in shipping or shipped will not be canceled

 

What is the product's transaction currency?

All product transaction currency will be done in Malaysia Ringgit.

 

Can Eucapro Eucalyptus Oil be used on G6PD Baby?

G6PD is Glucose-6-phosphate dehydrogenase, is an enzyme in the body that helps protect red blood cells from injury. When an individual suffers from G6PD deficiency, a genetic disease, he or she fails to make an adequate amount of this enzyme, thereby putting red blood cells in danger of cell death. The Eucapro Eucalyptus oil is for a Topical application ONLY hence I would say that it is not taken internal (not to be taken orally) - therefore I do not see any impact on a G6PD deficiency baby. If in doubt it is better to seek medical advice.


The liquid's color from the product I received is different from the last one. Why?

We can assure you the product is original and genuine. As for the Liquid to be yellowish - It was produced by using only Natural Products & Clear Liquid. After the process of Distilled & Blended - It can turn yellowish if it was exposed to the sun from time to time.

 

Why is the spray that I purchased smells funny?

An issue on the fragrance/ aroma on the Eucapro's products • Natural Eucalyptus essential oil does have a slight difference in aroma smell from each batch of the steam distillation production. • This can be due to many factors i.e. due to the climatic factor present at the time of extraction and the season when the eucalyptus leaves are harvested for distillation. In the summer months where the temperature is high, the leaves will have less oil but with a stronger eucalyptus aroma. Winter months production will have more oil extracted but a weaker aroma scent. • Rest assure that the pharmaceutical qualities of the Eucalyptus are not compromised. • Also, Please note that the sensory level of each person smelling capability can vary to a greater degree and can also vary under a different situation. 

 I still have doubts!

Sorry that we're unable to clear your doubts on the F.A.Q page. Please kindly send us an email to sales@eucapro.com for us to clear your doubts.